Privacy Policy

This Privacy Policy applies to the Pauline Payne website which is owned by Pauline and Damian Payne.

We are committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website “Site(s)”, we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation. By giving us your consent to process your data, you agree to be bound by this policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This policy may change from time to time, so please check this page periodically.

We can be contacted via the e-mail address at the top of this page.

Data Protection
Your privacy is important to us and we are committed to respecting information about you. We comply with the provisions of the General Data Protection Regulation (GDPR) entering force on the 25th May 2018 and we will comply the new UK Data Protection Act 2018.
In general, you can visit the website without telling us who you are and without revealing any information about yourself. There are times, however, when we may request information from you such as your name, telephone, address or e-mail address, for example, if we hope to correspond with you.
By providing your consent, you agree to being contacted by us where you have submitted your details on the Contact page or Mailing Lists (email address only). Any information that you agree to give us will be protected by technical and organisational processes. You can unsubscribe from these communications by contacting us via the e-mail address at the top of this page.

Data entered on the website is not explicitly shared with any third parties, though data will be stored on servers run by Tagadab, Microsoft and Google.

In accordance with the General Data Protection Regulation 2016 (GDPR), the legal basis for our processing of your data on this site is consent (for the purposes listed in the section below) and you may withdraw this consent at any time by contacting us via the e-mail address at the top of this page.

Where purchases are made either online or in person, the legal basis for processing of your data on this site is based on a contractual arrangement.

The GDPR provides you (the data subject) with the following rights regarding your personal data:

  • You have the right to access any personal data which we hold on you, including details of what information is stored, to which recipients data has been disclosed and how long the data will be retained. We will provide access to your information as soon as is reasonably possible within one month of the request. Access is free of charge, though we may charge an administration fee for any further copies requested of the same data. Please contact via the e-mail address at the top of this page.
  • You have the right to rectification of your personal data where it is inaccurate or incomplete; if this data has been disclosed to a third party, we will inform them of the rectification wherever possible.
  • You have the right to restrict further processing of your data where you have requested rectification of personal data. Once the accuracy of personal data has been established, we will inform you before lifting the restriction on processing.
  • You have the right to the erasure of your data where your consent has been withdrawn or where it is no longer needed for the stated purpose. We will erase your information as soon as is reasonably possible within one month of the request. We will inform third parties of this erasure wherever possible.
  • You have the right to data portability, whereby you can obtain a copy of your personal data and reuse it in a different IT environment. We will provide this data in an open, machine-readable format (e.g. CSV) within one month of your request.
  • You have the right to complain to a supervisory body if you are dissatisfied with the way in which your data has been handled. The appropriate body in this case would be the Information Commissioner’s Office.

What personal information is collected from you?
When you visit the Site, we collect various personal information which will include your name, email address, mailing list preferences, IP address, and information regarding what pages are accessed and when.

When a purchase is made we collect various personal information which include name, email address, courses attended and purchases made.

Purposes of data processing
We may use the information we collect for the following purposes:

  • Contacting you regarding any comments or queries which you submit on the website via the Contact page, or where you have consented to being on our mailing list.

Who has access to your information?
We are committed to protecting the personal data of our supporters, customers and members. Any details you give us will be held in accordance with the General Data Protection Regulation 2016 and Data Protection Act 2018. Pauline Payne is the sole owner of the information collected on this Site. We will not sell, share, or rent this information to third parties, unless we have your explicit permission to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. Where you have given us permission, we may contact you about other services and products or pass your details to similar organisations.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Data retention policy
Your data will be retained no longer than is necessary for the data processing purposes identified above; this will be determined based on consent. We will hold the data you submit until your consent is withdrawn or until the details we hold are no longer considered to be valid. Your data will be deleted within one month at the latest if you withdraw your consent to continued processing and request that your data be erased.
For the purposes of business continuity, we create regular backups of website data. Backups will be retained not longer than 30 days. If data is erased, any backup of the data will be deleted at the end of the retention period. However, should we restore any data from a backup before the retention period has elapsed, we will manually remove all such data from the restored system (rather than attempt to delete the data from all the backups).

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This to ensure that the service is available when you want it and fast.

Name: _utma
Typical content: randomly generated number
Expires: 2 years

Name: _utmb
Typical content: randomly generated number
Expires: 30 minutes

Name: _utmc
Typical content: randomly generated number
Expires: when user exits browser

Name: _utmz
Typical content: randomly generated number + info on how the site was reached (e.g. directly or via a link, organic search or paid search)
Expires: 6 months

For more information about Google Analytics visit Google Analytics website.

Removing and disabling cookies
If you do not wish to accept cookies on to your machine you can disable them by adjusting the settings on your browser. However, this will affect the functionality of the websites you visit. To find out more about how to delete and disable cookies, visit

Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take employ security best practice to ensure that it is treated securely. The transmission of all information you send to, and receive from, the Site is encrypted. Once we receive your information, it is stored on our secure servers and protected by our strict security procedures.

Whilst we take reasonable steps to protect your personal information, the internet is not completely secure and we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

What happens when visitors link to another site?
Our Site contains links to other websites. This privacy policy applies only to our Site‚ so visitors should always be aware when they are moving to another site and read the privacy statement of any site which collects personal information. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site.

18 or Under
Whilst the web sites is not directed towards children, we are committed to complying with applicable laws and requirements such as the UK Children Act 1989. If you are aged 18 or under, you are not allowed to provide us with personal information via the website.

Contact us
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending message via the e-mail address at the top of this page.